Terms of Service

1. About these Terms

These Terms describe the conditions for using Known By Many’s services and requesting or purchasing custom physical products.

Please review them before creating a business account, requesting services, submitting content or making a purchase. When you enter an agreement with Known By Many, the applicable approved quote, order details and any additional terms expressly agreed in writing also form part of that agreement.

Nothing in these Terms removes rights that applicable law does not allow to be waived.

2. Who operates Known By Many

Known By Many is operated by Jamie Munoz, a sole proprietor.

“Known By Many,” “we,” “us” and “our” refer to that operation. “You” refers to the person using or purchasing the service and, where applicable, the business they are authorized to represent.

Contact us at shopknownbymany@gmail.com.

3. Eligibility

Business-owner accounts, purchases and other contractual use require you to be at least 18 years old and legally capable of entering a contract.

If you act for a business, you must have authority to provide its information, submit its materials and approve the relevant work.

Public browsing does not require a business account. Ordinary review submission remains subject to applicable law and the content rules below. We do not represent that every visitor’s or reviewer’s age has been verified.

4. Platform services

Known By Many provides digital features for participating businesses, including public profiles, moderated reviews and appointment-booking interfaces. We also accept requests for custom physical displays and related design work.

Available features depend on the service offered and the participating business’s configuration. Business-supplied information, customer reviews and Known By Many-created presentation are distinct parts of the experience.

We do not independently verify every business-supplied detail or guarantee every review’s authenticity.

5. Business accounts

Provide accurate account and business information and keep account credentials secure. Use only accounts and business access that you are authorized to use.

Contact us if you believe an account or private access link has been compromised. Do not share access in a way that gives an unauthorized person control over a business’s information.

Account access may be restricted or revoked when authorization ends or the circumstances described in these Terms require it.

6. Sign requests

Submitting a sign request starts a conversation. It is not an order, does not take payment and does not authorize fabrication.

We review the information supplied and may discuss the project before preparing design work, a quote or a proof. A requested direction provides creative guidance rather than a promise to reproduce a template or example exactly.

No deposit system is established by submitting a request.

7. Design proofs and approvals

Review each proof carefully, including the business name, spelling, visual elements, selected direction, quoted amount and any specifications supplied with it.

Approval records your agreement to the particular proof revision and quoted amount presented for approval. It does not itself charge you or automatically begin fabrication.

If you need a change, raise it before approving the proof. Changes after approval may require a revised proof, quote or schedule, which must be agreed before the changed work proceeds.

An illustrative proof is not a substitute for the dimensions, materials and other specifications expressly agreed for the physical product.

8. Orders and payment

The usual sequence is:

1. You submit a sign request.
2. We review it.
3. Design, quote and proof work takes place.
4. You may approve the specific proof revision and quoted amount.
5. Full payment occurs afterward through the approved checkout process.
6. Fabrication begins according to the agreed order status.

A sign request or proof approval alone does not constitute payment or automatically start production.

When checkout is available, review the amount and applicable purchase terms before authorizing payment. Card entry takes place through Stripe-hosted Checkout.

Applicable taxes or government charges may be added when required and will be disclosed before or at checkout. We do not represent that the service automatically calculates taxes.

If a recurring service is offered, its applicable price, billing interval, renewal terms and cancellation method must be disclosed before you authorize recurring charges. A one-time purchase does not, by itself, authorize an undisclosed subscription.

9. Custom fabrication

Custom physical products are made for the specific business and approved order. Fabrication begins according to the agreed production status, after the required approval and payment steps.

The approved order should identify the applicable specifications. Contact us before approval if a particular material, dimension, finish or other characteristic is essential to your purchase.

Production dates are estimates unless we expressly guarantee a date in writing. This does not remove any delivery, cancellation or refund rights required by applicable law.

10. Shipping

Shipping is available, subject to the destination and the arrangements disclosed for the order. Shipping cost will be disclosed before payment or included in the approved quote or order.

Provide an accurate delivery address and review it before payment. Notify us promptly if a correction is needed.

Production and delivery dates are estimates unless expressly guaranteed in writing. Carrier delays can occur. If a shipment cannot proceed within an applicable timeframe, we will address required notices, consent, cancellation and refund rights under applicable law.

We do not promise free shipping, international shipping, a particular carrier, fixed delivery time or insurance coverage unless expressly agreed.

If a package or product arrives damaged, contact shopknownbymany@gmail.com promptly after discovering the damage. We may reasonably request photographs and order details to understand what happened. This process does not waive your legal rights.

11. Cancellations, refunds and product problems

You may request cancellation before payment and before fabrication begins by contacting shopknownbymany@gmail.com.

If payment has been made but fabrication has not begun, contact us promptly. We will review the order status, the agreed terms and any rights that apply. These Terms do not establish an automatic refund rule for every such situation.

Because physical signs are custom-made for a specific business, they are generally not refundable once fabrication has begun.

That limitation does not remove remedies for:

• A product received damaged.
• A materially defective product.
• A product materially different from the approved order.
• Any remedy required by applicable law.

Contact us with the order information and a description of the problem. We may request reasonable supporting information and review the circumstances to determine an appropriate remedy.

There is no self-service refund portal, and this policy does not promise instant refunds or unconditional returns of customized products.

12. Customer logos and submitted materials

You represent that you own, or have sufficient permission to provide and use, the logos, trademarks, names, graphics, photographs, artwork, brand elements and reference materials you submit.

You retain your rights in your pre-existing materials.

You grant Known By Many a limited, non-exclusive license to use those materials as necessary to review your request, create design concepts and proofs, fabricate the agreed product and operate the associated Known By Many digital experience where applicable.

This license is limited to providing the requested service. It does not automatically authorize use of your materials in our advertising, portfolio or social media. Public marketing use requires separate permission.

Reference material does not authorize us to copy someone else’s protected work without permission.

13. Known By Many intellectual property

Unless separately agreed in writing, Known By Many retains its rights in its internal CAD files, editable source files, fabrication and production files, manufacturing processes, design systems, software, frameworks and technical methods.

Buying a physical sign does not automatically transfer those files or underlying rights.

This provision does not claim ownership of your pre-existing logo, trademark or artwork. Ownership and permitted uses of any separately commissioned original artwork should be addressed expressly in the applicable written agreement.

14. Reviews and user content

Review content may include a rating, review text and an optional display name. Submit content that reflects your own experience and that you have the right to provide.

You retain your rights in your content. You grant Known By Many a limited, non-exclusive license to host, store, display, format, moderate and reproduce it as necessary to operate the review feature. Formatting does not authorize us to change the meaning of your review.

We may withhold or remove content involving spam, unlawful material, threats, harassment, impersonation, malicious abuse, unauthorized private information or other violations of applicable platform rules.

Nothing in these Terms prohibits lawful, honest criticism or transfers ownership of your review to Known By Many.

Reviews may be moderated before publication. QR/session controls help restrict submission access but do not independently verify a physical visit, guarantee one review per person or make reviews completely anonymous.

15. Appointments and participating businesses

Known By Many provides an interface through which participating businesses can offer appointment booking.

The participating business—not Known By Many—provides the underlying barber, beauty, automotive, restaurant or other service. The business remains responsible for performing its services and communicating its applicable appointment policies.

Availability can change. We do not guarantee a participating business’s performance, service quality or outcome. Contact that business about changes to an appointment or concerns about its services.

Appointment information is handled as described in the Privacy Policy.

16. Acceptable use

Do not use the service for:

• Unlawful activity, fraud or impersonation.
• Threats, harassment or malicious abuse.
• Spam or fabricated review activity.
• Unauthorized access or attempts to bypass access controls.
• Misuse of account credentials, QR credentials or private proof links.
• Malicious interference with the service or other users.
• Submission of content or assets without the necessary rights.

These restrictions do not prohibit lawful reporting, complaints or honest reviews.

17. Service availability and changes

We may maintain, update, modify, suspend or discontinue software features when reasonably necessary for security, maintenance, legal requirements or operation of the service.

We do not promise uninterrupted or error-free access. Where applicable law or an existing agreement requires notice or another remedy, that requirement continues to apply.

Software changes do not cancel our obligations concerning an already-paid physical product. Founding Core access is also subject to the specific service-lifetime description below.

18. Founding 10

When separately made available and expressly included in an approved order, Founding 10 costs $300 one-time and includes:

• One custom physical display.
• Coverage for one business at one location.
• Lifetime membership in the applicable Known By Many Core offering for that covered business and location.

“Lifetime” means the service lifetime of the applicable Known By Many Core offering—for as long as Known By Many operates that offering. It does not mean Jamie Munoz’s lifetime or the customer’s lifetime and is not a promise to operate the service indefinitely.

There is no recurring Core membership charge for the covered Founding purchase.

Founding membership is tied to the covered business and location and is non-transferable unless separately approved.

Unless expressly agreed separately, the offer does not include:

• Additional or replacement physical signs.
• Additional businesses or locations.
• Shipping or re-shipping charges.
• SMS, third-party usage charges or other usage-based services.
• AI/compute-heavy services or every future premium feature.
• Ownership or delivery of CAD, editable source or production files.

Any applicable shipping cost or government charge must be disclosed before payment; the $300 offer is not a promise of free shipping or tax exemption.

Founding 10 is limited to ten successfully paid and claimed positions in total. A claimed position does not reopen because of a later refund, account cancellation, business closure or entitlement revocation. Availability must be confirmed through the applicable purchase process.

This section describes the offer’s terms. Its presence does not mean the offer is currently available, reserve a place or activate checkout. If the offer is unavailable, you are not automatically moved into a monthly subscription.

Cancellation, product-remedy and non-waivable legal rights continue to apply.

19. Warranties and disclaimers

The physical product is governed by the agreed order specifications, any express written commitments and applicable law.

Software features may be interrupted or contain errors. We do not guarantee uninterrupted availability, a particular business outcome or the performance of participating businesses.

Nothing here excludes a warranty, product remedy or consumer protection that cannot lawfully be excluded.

20. Responsibility and liability

Responsibility for a claim will depend on the circumstances, the applicable agreement and applicable law.

We do not accept responsibility for a participating business’s underlying services merely because its profile or booking interface appears on Known By Many. This does not exclude responsibility for our own conduct where the law imposes it.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Suspension and termination

We may restrict or suspend access when reasonably necessary to address unauthorized access, loss of business authorization, material misuse, security risks or legal requirements.

Contact shopknownbymany@gmail.com if you believe a restriction is mistaken or wish to discuss ending a service.

Suspension or termination does not automatically erase records, cancel existing payment obligations, eliminate required refunds or remove obligations relating to a paid physical product. Information may be retained as described in the Privacy Policy and applicable law.

For a recurring service, ending use of the website is not a substitute for the cancellation process disclosed for that subscription.

22. Governing law and venue

California law governs these Terms, subject to applicable law and any protections that cannot lawfully be displaced.

Subject to applicable law, disputes concerning these Terms or the services will be brought in California state or federal courts.

These Terms do not require mandatory arbitration and do not include a class-action waiver or jury-trial waiver.

23. Changes to these Terms

We may update these Terms. The published version will identify its effective date and version.

Changes do not automatically rewrite an already-approved order, an existing payment authorization or previously accepted purchase terms. Any notice, consent or other process required by applicable law or the relevant agreement remains necessary.

24. Contact

Known By Many
Operated by Jamie Munoz, a sole proprietor

For support, privacy requests, order concerns or legal notices:

shopknownbymany@gmail.com

Mailing address:
4871 Fauna St
Montclair, CA 91763
United States