Privacy Policy

1. Who operates Known By Many

Known By Many is operated by Jamie Munoz, a sole proprietor. In this policy, “Known By Many,” “we,” “us” and “our” refer to that operation.

This policy explains how information is handled through our website, business profiles, review features, appointment-booking interface, sign-request process and related services.

For privacy questions or requests, contact shopknownbymany@gmail.com.

2. Information we collect

The information we receive depends on how you use the service.

Sign requests and design work. We collect the business name, your name, email address, business location, optional phone number, selected sign direction and information you provide about the business and its identity. This may include logo descriptions, reference links, colors, inspiration and other instructions. We also keep related quotes, proofs, responses and approval records.

Reviews. We collect your rating, review text and any optional display name you provide. We keep the associated business, submission and publication information, moderation status and records needed to control review submission.

Appointments. We collect the name, phone number, optional email address and note supplied with a booking, together with the selected business, service, appointment time and booking status.

Business accounts and profiles. We process account email addresses, authentication information, business memberships and access permissions. Business profile information may include a business name, description, public profile URL, services and scheduling information.

Purchases and shipping. When a purchase is available, we keep the relevant quote, accepted terms, amount, payment status and payment-provider references. To arrange delivery, we may also ask you directly for a delivery address and necessary fulfillment details.

Communications. If you contact us by email, we receive your email address, message and any information or attachments you choose to send.

Technical and security information. We process information associated with requests to the service, including session identifiers, timestamps and technical request information such as IP addresses. Some application security records contain derived keyed hashes rather than raw IP addresses.

Please avoid including sensitive information that is unnecessary for your request, review or booking. Do not send payment-card details in forms, review text or email.

3. How we collect information

We receive information when you enter it into a form, submit a review, make a booking, use an account, respond to a proof, complete an available checkout or contact us.

We also receive information from participating businesses and authorized account users, from service providers supporting those activities, and through the cookies and security mechanisms described below.

A reference link supplied with a sign request is treated as information in your brief. Providing it does not itself upload the linked material to our application.

4. How we use information

We use information as reasonably needed to:

• Respond to sign requests and communicate with customers.
• Prepare design concepts, quotes and proofs.
• Record approvals and provide agreed physical or digital services.
• Display business profiles and operate moderated reviews.
• Facilitate bookings and allow the relevant business to manage them.
• Authenticate users and manage authorized access.
• Process and reconcile payments when payment functionality is enabled.
• Prevent abuse, fraud, unauthorized access and duplicate submissions.
• Maintain operational records, address disputes and comply with legal obligations.

Submitting an email address for a request or booking does not, by itself, subscribe you to a marketing newsletter.

5. Reviews and public information

Approved reviews may be displayed publicly with the rating, review text, optional display name and publication information. Public profiles also display business information and review summaries.

Do not put information into a review that you do not want made public. Public material may be copied or indexed by others, and removing it from our service may not remove those external copies.

Reviews are subject to moderation before publication. QR and session controls help restrict submission access, but they do not independently verify a physical visit or establish that each reviewer is a different person. Reviews should not be treated as completely anonymous.

6. Business accounts and bookings

Business-supplied profile information is separate from customer reviews and from the presentation created by Known By Many. We do not independently verify every detail supplied by a business.

Appointment contact information and notes are not published on public profiles. They are made available through the platform to authorized members of the relevant business so that the business can manage the appointment.

The participating business is responsible for its own services and its handling of information outside our platform. You may need to contact that business about its appointment practices or its own records.

Owner and operator access uses Supabase authentication and application authorization controls.

7. Sign requests, design briefs and quotes

Sign-request contact details and briefs are private operational information, not public profile content. Authorized Known By Many operators use them to review requests, communicate with customers and prepare design work.

Private proof links allow access to the associated proof and quote. Anyone who obtains a usable link may be able to access that information, so share it carefully.

We keep records of proof revisions, approvals and requested changes. A sign request is not an order, and proof approval does not itself take payment.

Public marketing use of customer logos, artwork or business materials requires separate permission; submitting them for service delivery does not automatically grant that permission.

8. Payments

When payments are enabled, card details are entered through Stripe-hosted Checkout. The Known By Many application does not store full card numbers or CVCs.

We receive or retain payment-related information needed to administer the transaction, such as the amount, status, accepted terms and Stripe transaction, customer or subscription references.

Stripe handles information under its own applicable terms and privacy practices. A sign request alone does not charge you.

9. Cookies and session technologies

We use functional cookies and session technologies. Examples include:

• A short-lived review-session cookie used to authorize review submission.
• Authentication cookies used for owner and operator access.
• A payment-return cookie used when checkout is initiated.

These support authentication, security, review access and return handling after checkout. Some authentication cookies can persist beyond a single browser visit; a cookie’s presence does not guarantee that an account session remains authorized.

Our application does not currently use advertising-cookie or behavioral-advertising integrations such as Google Analytics, Google Tag Manager, Meta Pixel, PostHog or session replay. This describes the current application, not every technology or operational practice of an external provider.

You can manage cookies through your browser. Blocking necessary cookies may prevent login, review submission or checkout-return features from working.

9.1 California Do Not Track Disclosures

Known By Many does not currently use third-party advertising or behavioral-advertising technologies to track visitors over time across unaffiliated websites or online services. Because the current service does not use those cross-site behavioral-advertising systems, it does not take a separate action in response to a browser’s “Do Not Track” signal.

Service providers may process technical information as necessary to provide hosting, security, authentication, payment or other operational services. Their practices are governed by their applicable terms and privacy practices.

If our tracking practices change, we will update this policy and our handling of applicable privacy preference signals as required by law.

10. Security and abuse prevention

We may process IP addresses and other technical request information to limit abusive activity, protect access and reduce fraudulent or duplicate submissions.

For certain application controls, we store derived keyed hashes instead of raw IP addresses. These hashes are security identifiers and should not be understood as anonymous information.

Hosting and other providers may also process network and request information for their own service operations.

11. Service providers

Providers visible in the current service include:

• Vercel: hosting and infrastructure.
• Supabase: database, authentication and server-side data services.
• Stripe: payment processing and hosted Checkout when enabled.

Email communications also pass through the services used by the sender and recipient. Where shipping is arranged, the carrier receives information needed to deliver the package.

Provider cookies, logs and retention practices may differ from those of our application. We do not control every aspect of a provider’s operations.

12. How information may be disclosed

Information may be disclosed:

• Publicly when it forms part of a published profile or approved review.
• To the relevant participating business for appointment management.
• To authorized operators and service providers as needed to deliver and maintain the service.
• To a delivery provider as needed to fulfill an agreed shipment.
• When you authorize a particular disclosure.
• Where reasonably necessary to comply with applicable law, respond to lawful requests, address misuse or protect legal rights.

These operational disclosures should not be confused with selling customer information for advertising.

13. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, security, fraud and abuse prevention, dispute resolution, enforcing agreements and legal obligations.

Different records may be kept for different periods. There is no universal automatic deletion schedule.

A limited maintenance process can remove certain old, non-approved sign requests. This is not an automatic promise to delete all sign requests—or all personal information—after 180 days. Related quote, transaction or other records may remain where needed.

Expiration of a session or private link does not necessarily delete its associated records. Information may also remain in backups or provider records according to applicable operational and legal requirements.

14. Your choices and privacy requests

Contact shopknownbymany@gmail.com to ask about access, correction or deletion of your information, or other privacy rights that may apply to you.

We may take reasonable steps to verify your identity and authority before acting. Please describe the request without sending unnecessary sensitive information.

We consider requests in accordance with applicable law. Some information may need to be retained for legal obligations, security, transactions, disputes or other legitimate purposes described in this policy. We do not promise immediate deletion or removal from every backup.

The service does not currently provide a general self-service account-deletion or data-export tool.

For information held independently by a participating business, you may also need to contact that business.

15. Children and age considerations

Business-owner accounts, purchases and other contractual use require a person who is at least 18 years old and legally capable of entering a contract.

Ordinary public browsing does not require a business account. The service does not verify the age of every visitor or review submitter and does not provide a child-specific account system.

If you believe a child has provided information that should not be retained, contact shopknownbymany@gmail.com so we can review the circumstances and applicable requirements.

16. Protecting information

The application uses safeguards such as access controls, authorization boundaries, restricted publication, credential hashing in applicable records, short-lived review sessions and security attributes on applicable cookies.

These measures reduce risk but cannot guarantee absolute security. Please protect account credentials and private proof links, and contact us if you suspect misuse.

17. Changes to this policy

We may update this policy when our practices or applicable requirements change. The published policy will identify its effective date and version.

Where applicable law requires additional notice or consent, we will follow those requirements. A policy update does not by itself authorize a use of information that would otherwise require your permission.

18. Contact

Known By Many
Operated by Jamie Munoz, a sole proprietor

Email: shopknownbymany@gmail.com

Mailing address:
4871 Fauna St
Montclair, CA 91763
United States